City Strategy
The Helsinki City Strategy 2025–2029: A Helsinki we can be proud of sets out the guidelines for the city’s future for four years.
Read more about the City Strategy
Service Strategy
The aim of the Service Strategy 2026–2029, Wellbeing, health and security for the residents of Helsinki, is to ensure that Helsinki is able to meet the service needs of its residents in the best possible way. The Service Strategy is drawn up every council term for financial and operational planning and management purposes. The Service Strategy is supplemented by a service level decision that steers the rescue services.
Read the Social Services, Health Care and Rescue Services Division Service Strategy 2026–2029 (pdf)
We arrange services:
- Equitably and individually
- Smoothly through collaboration
- Effectively and on time
- By renewing and improving
Our service promises:
Client-oriented services
You will have smoother access to care and services. You will be approached individually and without discrimination. Your care and services will be coordinated by a care coordinator and a designated worker. You will have access to improved digital services. If you cannot use our digital channels, you can always contact us in other ways.
Stable finances
We will use the division’s resources effectively and responsibly. We will work with and build on the strengths of different operators, such as the City, organisations and businesses, to ensure timely quality services. You will be provided with the best possible services with the resources available to Helsinki.
Skilled staff
You will be served by skilled, trained, sufficient and content staff. You will receive service in your native tongue, Finnish or Swedish, and in other languages where possible.
Services in all circumstances
We will make sure that you get the services you need in all circumstances and security situations. You will be provided with information on how to independently prepare for different types of incidents and crises.
