Social counselling provides a supportive platform where you can openly discuss your life situation with a professional. Our aim is to offer guidance on applying for benefits and allowances, ensuring you receive the assistance you need.
We provide our services through phone consultations, and by phone and at our chatbot, Hester. You can find Hester in the bottom right corner of the page, serving you 24/7 and providing anonymous support in general social welfare matters. Should Hester be unable to assist you, a professional is available to chat with you during opening hours.
The Finnish-language chat service is available Mon-Fri from 9am to 3pm, while employees from the teams of social work for young people and student healthcare nurses are available in the chat Mon-Fri 12.00-15.00.
Please note that for your security, avoid entering your personal identity code into the bot. If necessary, our social instructor may request you to authenticate yourself using the suomi.fi service.
If you have already been assigned designated social worker from adult social work, ask them directly for guidance and advice.
Social counselling
Centralised social counselling, 16-29 years old and over 30 years old.
Call us
Social counselling telephone service
Visit us
Exceptions in services
The social counselling telephone and chat service will be exceptionally closed in spring 2025 as follows:
- 8.4.2025 from 10.30 to 15
- 9.5.2025 all day
- 13.5.2025 from 10.30 to 15
- 10.6.2025 from 10.30 to 15