We serve over 30-year-olds in Helsinki, whose home address is in the following postal code areas: 00590, 00800 (part), 00840, 00850, 00860, 00870, 00880 (part), 00900, 00910, 00920, 00930, 00940, 00950, 00970
Telephone service for new clients:
You can call the service point telephone number +358 9 310 43462 Mon-Fri 8.15-16.00. Note! If you already have a designated responsible worker, call the number they have provided.
Service point assistance for new clients:
If you are a new client and do not yet have a designated responsible worker, you can come to our service point without an appointment on weekdays at 10.00-14.00.
Service point assistance for clients with appointments or in crisis situations:
On weekdays at 8.15-16.00, we serve customers by appointment. We also handle on-call matters during office hours. Such sudden and unexpected crisis situations may include, for example, the threat of domestic violence or the need to secure housing after a fire or other accident.
Visiting address: Jauhokuja 4, 00920 Helsinki
Contact information
Valid for the time being:
– Mon-Fri 10.00-14.00
– Sat-Sun closed
Location
The route to the main entrance
- The 3 accessible parking spaces are located in a parking hall over 10 m from the entrance. The width of the parking spaces is at least 3.6 m.
- The parking hall has a lift, which can hold a wheelchair; the door opens automatically. The floor numbers in the lift can be felt with fingers. The button for the exit floor stands out from the other buttons. (The minimum dimensions for an accessible lift are width 1.1 m and depth 1.4 m.)
- The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.
- The route to the entrance is smooth and sufficiently wide and illuminated.
The main entrance
- The entrance stands out clearly and is illuminated. There is a canopy above the entrance.
- The doors connected to the entrance stand out clearly and the glass doors have contrast markings. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door opens automatically with a motion sensor.
In the facility
- The customer service point is located on floor 3.
- For moving around, there is a lift, which can hold a wheelchair; the door opens automatically. The floor numbers in the lift can be felt with fingers. The button for the exit floor stands out from the other buttons. (The minimum dimensions for an accessible lift are width 1.1 m and depth 1.4 m.)
- The customer service point has directions to the different facilities.
- The doors in the customer service point stand out clearly. The glass doors have contrast markings.
- The waiting room of the customer service point has no queue number system. The waiting room has chairs.
- The customer service point has a fixed induction loop marked with the appropriate international symbol (and active T-sign).
- The customer service point has a toilet marked as accessible on the same floor. One or both sides of the toilet seat lack a support rail.